Alternatively, use a dynamically changing screensaver. These can be adjusted in Windows Power Options or Mac Energy Saver setting. Set the screen to turn off after a few minutes of screen idle time.Image Retention from a Static Image Left on the Monitor for a Long Period.įaint shadow from the static image appears on the screen. Change the input color format to PC RGB or YPbPr in the Color Settings On-Screen Display Menu (OSD).Adjust the R, G, B value in the Color Settings OSD, if Color Management is turned off.Try a different color preset setting in the Color Settings On-Screen Display Menu (OSD).Change the color-setting mode in the Color Settings On-Screen Display Menu (OSD) to Graphics or Video, depending on the application.Run the monitor self-test feature check.Perform monitor self-test feature and determine if the intermittent problem occurs in the self-test mode.Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.Contact Dell Technical Support immediately.Do not perform any troubleshooting steps.Adjust the Brightness and Contrast controls via the On-Screen Display Menu (OSD).Reset the monitor to the Factory Settings.For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: Dell Monitor Quality and Pixel Policy.Pixel that is permanently off is a natural defect that can occur in LCD technology.Ensure that the correct input source is selected in the Input Source Select menu.Check for bent or broken pins in the video cable connector.Perform monitor self-test feature check.Increase the brightness and contrast of the monitor through On-Screen Display Menu (OSD).Ensure that the correct input source is selected in the Input Source menu.Make sure that the power button is depressed fully.
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